How we choose hospitals
We work with public teaching hospitals rated Grade 3A, the top tier of China's national hospital grading system, and with licensed dental clinics we have visited ourselves.
- Strength in the specialty you need, not the hospital's general reputation
- Published prices and written warranties where relevant
- A department we can book reliably and visit with you
We don't accept payments, commissions or gifts from hospitals or clinics.
What we do and don't do
ChinaBound Health coordinates care, interprets and handles logistics. We are not a hospital or a medical provider. We don't diagnose, prescribe or recommend treatment; those decisions are yours and your licensed doctors'. Please discuss treatment abroad with your doctor at home.
Payments
You pay our fixed package fee to us by card, after you approve your written plan. You pay hospital fees directly to the hospital and receive official receipts. Estimates are based on the information you share; if a doctor recommends something extra, we tell you and get your agreement first.
Refunds
| Cancel before we make bookings | Full refund |
| Cancel after bookings, more than 7 days before travel | 50% refund |
| Within 7 days of travel, or after arrival | One free reschedule |
| Membership, within 14 days and before your first call | Full refund |
Your medical information
We share your records only with the doctors and hospital staff involved in your care, and only with your permission. Files are sent over encrypted connections. You can ask us to delete your records at any time after your case closes.
In an emergency
Terms
Our full terms of service set out our responsibilities, limits of liability and how disputes are handled. They are written to match everything on this page.